Please be patient with us, we are extremely busy at the moment and working as hard as we can!

Shipping

Our shipping pledge and policy relating to frequently asked questions.

Domestic

Parcels are dispatched according to the following guidelines:

  • First parcel (up to 30kg) = £12 + VAT
  • Subsequent parcels = £7 + VAT.
  • All goods are subject to 20% VAT.
  • We accept all major credit and debit cards.
  • All parcels are shipped by DX on a next working day service (UK).

Frequently Asked Questions

Some frequently asked questions pertaining to shipping.

Next day deliveries

  • We endeavour to process and dispatch all orders as quickly as possible.
  • Orders are generally sequenced in order of receipt.
  • Subject to availability, most orders are generally dispatched same day.
  • Rule of thumb: general cut-off for same day processing is 12 midday UK time.
  • On busy days with an increased throughput of orders, we cannot guarantee same day dispatch as this simply may not be possible.
  • Taking into account the above, it is of course best practice to order early.

Next day AM deliveries

  • Taking into account the above the following AM services may be possible
    • before 12pm*
    • before 10am*
    • before 9am*
  • *Subject to additional charges.
  • Next day AM services are still subject to order sequencing.
  • Best practice, order early.

Custom delivery dates

If you would like your goods to arrive on a specific date, this may be possible at no extra cost. Please call for details.

Delivery in absence

Unfortunately, couriers are subject to scrutiny that prevents them from leaving consignments behind the wheelie bin, for example. Couriers require a signature.

However, deliveries where the recipient is not present may be possible in certain circumstances with the following:

  • Please leave a signed letter available for the driver to take away as evidence of attempted delivery.
  • This must be on the outside of a door/window/gate for the driver to take away with them back to the depot.

Weekend deliveries

We can offer a Saturday delivery (before 12:00 midday) subject to an additional cost. Please call for details

Order Tracking

All orders placed online receive a tracking number, issued by email notification upon dispatch.

Today, our telephone order handling procedure involves in addition to the above an email notification:

  • This includes a tracking number with instructions.
  • This occurs upon dispatch, which takes place after payment.
  • Please remember that after dispatch from our premises, our ability to influence parcel movements is limited.
  • In the majority of order tracking inquiries, we find the parcel is in transit and en route.

Great Britain

Mainland

Covered by the above shipping pledge.

England
  • Avon
  • Bedfordshire
  • Berkshire
  • Borders
  • Buckinghamshire
  • Cambridgeshire
  • Central
  • Cheshire
  • Cleveland
  • Cornwall
  • Cumbria
  • Derbyshire
  • Devon
  • Dorset
  • Durham
  • East Sussex
  • Essex
  • Gloucestershire
  • Greater London
  • Greater Manchester
  • Hampshire
  • Herefordshire
  • Hertfordshire
  • Humberside
  • Isle of Wight*
  • Kent
  • Lancashire
  • Leicestershire
  • Lincolnshire
  • Merseyside
  • Norfolk
  • North Yorkshire
  • Northamptonshire
  • Northumberland
  • Nottinghamshire
  • Oxfordshire
  • Rutland
  • Shropshire
  • Somerset
  • South Yorkshire
  • Staffordshire
  • Suffolk
  • Surrey
  • Tyne & Wear
  • Warwickshire
  • West Midlands
  • West Sussex
  • West Yorkshire
  • Wiltshire
  • Worcestershire
Scotland
  • Dumfries and Galloway
  • Fife
  • Grampian
  • Lanarkshire
  • Lothian
  • Tayside
Wales
  • Clwyd
  • Dyfed
  • Gwent
  • Gwynedd County
  • Mid Glamorgan
  • Powys
  • South Glamorgan
  • West Glamorgan

Non-mainland

Subject to additional charges.

Scotland
  • Highlands & Islands
Northern Ireland
  • County Antrim*
  • County Armagh*
  • County Down*
  • County Fermanagh*
  • County Londonderry*
  • County Tyrone*
Islands
  • Guernsey*
  • Isle of Mann*
  • Isle of Skye
  • Isle of Wight
  • Jersey*
  • Scilly Isles*

International

While our primary market is the UK, we value and welcome inquiries and business from customers overseas, and we routinely dispatch orders for international customers.

Custom shopping cart

International orders are best placed using our custom shopping cart.

  • Create a shopping basket.
  • Proceed through to checkout.
  • We will respond with an individual shipping quote.
  • These offers are stored as offers in your account area.
  • All major credit and debit cards accepted.

Europe

  • Albania
  • Andorra
  • Armenia
  • Austria
  • Azerbaijan
  • Belarus
  • Belgium
  • Bosnia and Herzegovina
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Georgia
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Italy
  • Kazakhstan
  • Kosovo
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macedonia
  • Malta
  • Moldova
  • Monaco
  • Montenegro
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Russia
  • San Marino
  • Serbia
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • Ukraine
  • Vatican City

Americas

United States (USA)
  • Alabama (AL)
  • Alaska (AK)
  • Arizona (AZ)
  • Arkansas (AK)
  • California (CA)
  • Colorado (CO)
  • Conneticut (CT)
  • Delaware (DE)
  • D.C. (DC)
  • Florida (FL)
  • Georgia (GA)
  • Hawaii (HI)
  • Idaho (ID)
  • Illinois (IL)
  • Indiana (IN)
  • Iowa (IA)
  • Kansas (KS)
  • Kentucky (KY)
  • Louisiana (LA)
  • Maine (ME)
  • Maryland (MD)
  • Massachusetts (MA)
  • Michigan (MI)
  • Minnesota (MN)
  • Mississippi (MS)
  • Missouri (MO)
  • Montana (MT)
  • Nebraska (NE)
  • Nevada (NV)
  • New Hampshire (NH)
  • New Jersey (NJ)
  • New Mexico (NM)
  • New York (NY)
  • North Carolina (NC)
  • North Dakota (ND)
  • Ohio (OH)
  • Oklahoma (OK)
  • Oregon (OR)
  • Pennsylvania (PA)
  • Rhode Island (RI)
  • South Carolina (SC)
  • South Dakota (SD)
  • Tennessee (TN)
  • Texas (TX)
  • Utah (UT)
  • Vermont (VT)
  • Virginia (VA)
  • Washington (WA)
  • West Virginia (WV)
  • Wisconsin (WI)
  • Wyoming (WY)
Canada
  • Ontario (ON)
  • Quebec (QC)
  • Nova Scotia (NS)
  • New Brunswick (NB)
  • Manitoba (MB)
  • British Columbia (BC)
  • Prince Edward Island (PE)
  • Saskatchewan (SK)
  • Alberta (AB)
  • Newfoundland & Labrador (NL)

Asia & Australia

Australia
  • Western Australia
  • Northern Territory
  • South Australia
  • Queensland
  • New South Wales
  • Victoria
  • Australian Capital Territory (ATC)
  • Tasmania